Clients’ Right to Privacy
We recognize that our clients have the right to expect personal financial information to remain private and secure. We maintain physical, electronic and procedural safeguards to ensure that client information is private and secure at all times.
The majority of information concerning our clients is provided to Diversified Trust directly by our clients themselves. Other data is developed by Diversified Trust as a function of providing a service to a client. Still other information is obtained from outside sources. We restrict the use and collection of information about our clients to that which is necessary to administer our business, to provide service, and to offer opportunities that we think will be of interest to clients. We will use this information only in accordance with the principles set out in this Policy. We collect, retain, and use information about our clients only for specific business purposes. We will tell our clients why certain confidential information is needed, when applicable, in the delivery of our services to them. We use client information to protect and administer your records, accounts, and funds; to comply with certain laws and regulations; to help us design our services to clients; and to understand specific financial needs in order to provide customized services.
Accuracy of Information
Diversified Trust has established procedures to ensure that client financial information is accurate, current and complete, in keeping with reasonable professional standards. Should our records contain inaccurate or incomplete information, we encourage our clients to notify us. We pledge to respond to requests to correct inaccurate information in a timely manner. We continually strive to maintain complete and accurate client information.
Limitation on Employee Access to Client Information
All Diversified Trust personnel are required to adhere to the highest fiduciary standards prescribed by both state and federal laws and regulations. An important component of those standards is embodied in our Company’s policies and guidelines which states that all client information is considered private and privileged and is to be used only for the specific purpose for which it is divulged. At Diversified Trust, employee access to personally identifiable client information is limited to those with a business reason to know such information. Employees are educated on the importance of maintaining the confidentiality of client information and on these Privacy Principles. Because of the utmost importance of these issues, all Diversified Trust employees are required to sign a statement of compliance affirming the maintenance of our confidentiality policies. Any employees who violate these Privacy Principles are subject to immediate termination.
Protection of Client Information
Diversified Trust is committed to the security of all client financial and personal information. All of our operational and data processing systems are in a secure environment to protect client account information from being accessed by third parties. We maintain and grant access to client information only in accordance with our strict, internal security standards. We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information. Our personnel are trained to understand and comply with these sensitive matters.
Restrictions on the Disclosure of Account Information
Diversified Trust does not share information with outside parties except in the following circumstances:
We may share information with outside companies when: a) they provide a necessary service to us in the delivery of requested services from our clients in the normal course of our business (for example, third party custodians or institutional brokerage service providers); b) it is legally required or permitted in connection with fraud investigations, in response to court orders, legal investigations or in response to a request from a governmental regulatory agency; and c) at the instruction or with the permission of a client.
It is our policy not to reveal specific information about client accounts or other personally identifiable data to unaffiliated third parties for their independent use unless: 1) a client requests or authorizes such action; 2) the information is provided to help complete a client-initiated transaction; or 3) the disclosure is required by or allowed by law (e.g., subpoena, investigation of fraudulent activity, request by regulator, etc.).
Client Privacy in Business Relationships with Third Parties
When we do provide client information to a third party (including our vendors, suppliers and agents), we require — through a written agreement — that the third party adhere to privacy principles similar to those to which Diversified Trust adheres for keeping this information confidential and that the third party use the information solely for the purpose for which it was disclosed.
Providing Privacy Information to Clients and Responding to Inquiries
At Diversified Trust, we value our client relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how Diversified Trust protects your confidential information, please call our Memphis office at (901) 761-7979, our Nashville office at (615) 386-7302, our Atlanta office at (770) 226-5333, or our Greensboro office at (336) 217-0151 or contact us using the e-mail reply function located on our web site, www.diversifiedtrust.com. You may also send e-mail inquiries directly to us at firstname.lastname@example.org.